Shipping policy

At Ollys Design Jewellery, we connect you to the latest global jewelry trends. That is why our pieces are shipped directly from the studios of international designers and suppliers—located in Switzerland, the United States, Europe, and Asia—straight to the address provided at the time of purchase.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email. You will receive a secondary notification with a tracking number as soon as your order has been dispatched.

2. Shipping Rates & Delivery Estimates

We offer tracked shipping across the United Kingdom:

Standard Tracked Delivery: 5 to 9 business days (FREE on all UK orders).

Tracking Included: Every shipment comes with end-to-end tracking so you can follow your parcel’s journey from our fulfillment center to your address.

Please note that delivery times are estimates and may occasionally be subject to minor delays due to local postal volume, weather, or peak seasonal demands.

3. Customs, Duties & Taxes (DDP)

All shipments to the United Kingdom are sent Duty-Paid (DDP). The total price calculated at checkout is final. You will not be charged any additional customs duties, VAT, or handling fees upon delivery.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

If you have not received your order within 12 business days of receiving your shipping confirmation email, please contact us at contact@ollysdesignjewellery.com with your name and order number, and we will investigate it for you immediately.

5. Address Errors & Incorrect Information

Please ensure that your delivery address is accurate and complete at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the buyer. If you notice an error in your shipping address, please contact us within 12 hours of placing your order at contact@ollysdesignjewellery.com.