Privacy policy

At Ollys Design Jewellery, accessible from our online store, we are committed to protecting the privacy, security, and personal data of our customers in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information that you provide directly to us when placing an order, creating an account, or subscribing to our newsletter. This includes:

Contact Information: Name, email address, phone number, and delivery address.

Order Details: Products purchased, transaction details, and payment confirmation (all payment card data is processed securely through encrypted gateways such as Stripe or Shopify Payments; we do not store raw card numbers).

Technical Data: IP address, browser type, device information, and browsing activity via cookies.

2. How We Use Your Data & Legal Basis

We process your personal data under the following lawful bases:

Contract Performance: To fulfill, dispatch, and deliver your orders, and provide customer support.

Consent: To send marketing newsletters and promotional offers (only if you opt-in). You may unsubscribe at any time via the link in our emails.

Legitimate Interests: To improve our website performance, fraud prevention, and analytics.

3. Sharing Your Information & International Transfers

We do not sell, rent, or trade your personal information. However, to complete your orders, we share necessary data with trusted third-party service providers, including:

E-Commerce & Logistics Partners: Shopify (store platform), YunExpress, and local UK delivery carriers (Royal Mail) to process and deliver your purchases.

Payment Processors: Secure gateways (Stripe, Apple Pay,) to process payments safely.

As some of our suppliers and logistical partners operate internationally (including China and Canada), your delivery information may be transferred across borders strictly for order fulfillment purposes under international security standards.

4. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate information.

Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data.

Right to Restrict or Object: Object to direct marketing or processing of your data.

To exercise any of these rights, please contact us at contact@ollysdesignjewellery.com.

5. Cookie Policy

Ollys Design Jewellery uses cookies and similar tracking technologies to enhance your shopping experience, remember preferences, and analyze web traffic.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly (e.g., shopping cart functionality and checkout security).

Analytics Cookies: Help us understand how visitors interact with our store so we can improve site usability (e.g., Google Analytics).

Marketing/Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness (e.g., Meta Pixel).

Managing Cookies: You can manage or disable cookies at any time through your web browser settings or via our website's cookie preference banner.

6. Email Security & Anti-SPAM

Ollys Design Jewellery strictly opposes SPAM. We will never ask for password confirmations or send attachments in unrequested emails. All official communications originate from contact@ollysdesignjewellery.com.

7. Intellectual Property

All content, images, branding, and text on Ollysdesignjewelliry.com are the exclusive property of Ollys Design Jewellery and may not be reproduced or used without prior written authorization.